Last updated: 20 February 2026
These Terms and Conditions ("Terms") govern your use of the services provided by LEITWARE Ltd ("we", "us", "our"). By using our services, you agree to be bound by these Terms.
Please read these Terms carefully before engaging our services. If you do not agree to these Terms, you should not use our services.
"Services" means the AI agent deployment, configuration, training, and ongoing maintenance services provided by us.
"Client" or "you" means the individual or business entity engaging our Services.
"OpenClaw" means the open-source AI software that we deploy and configure as part of our Services.
"Deliverables" means any configurations, integrations, documentation, or other materials we provide as part of our Services.
We provide professional AI agent deployment and management services, including but not limited to:
We will perform all Services with reasonable care and skill in accordance with generally accepted industry standards.
You agree to:
All fees are quoted in British Pounds Sterling (GBP) and are exclusive of VAT unless otherwise stated. VAT will be added at the prevailing rate where applicable.
For one-time setup services, payment is due as follows: 50% upon booking confirmation, and 50% upon completion of the setup.
For ongoing maintenance plans, fees are payable monthly in advance. We will provide at least 30 days' notice of any fee changes.
Late payments may incur interest at 4% above the Bank of England base rate, calculated daily from the due date until payment is received.
If you are a consumer contracting at a distance or off-premises, you have the right to cancel this contract within 14 days without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The cancellation period will expire 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us of your decision to cancel by a clear statement (e.g., a letter sent by post or email). You may use the model cancellation form available upon request, but it is not obligatory.
If you request that we begin performing services during the cancellation period, you will be liable to pay us an amount proportionate to the services provided up until the point you communicated your cancellation.
Important: By booking a setup call and requesting immediate commencement of work, you acknowledge that you may lose your right to cancel once the Services have been fully performed.
OpenClaw is open-source software licensed under its own terms. Your use of OpenClaw is subject to that licence.
Custom configurations, prompts, and integrations created specifically for you as part of the Services ("Custom Deliverables") will be owned by you upon full payment.
We retain the right to use general knowledge, skills, and experience acquired during the provision of Services, and to reuse any non-client-specific tools, methodologies, or templates we develop.
You retain all rights to your data and content processed by the AI agent.
Nothing in these Terms shall limit or exclude our liability for:
Subject to the above, our total liability to you for any loss or damage arising out of or in connection with these Terms or our Services shall not exceed the total fees paid by you for the specific Services giving rise to the claim in the 12 months preceding the claim.
We shall not be liable for any indirect, consequential, special, or incidental losses, including but not limited to loss of profits, revenue, data, or business opportunities, except where such exclusion is not permitted by law.
The AI agent is a tool that operates based on its configuration and the AI models it uses. We do not guarantee that outputs will be error-free, accurate, or suitable for any particular purpose. You are responsible for reviewing and verifying any outputs before acting upon them.
If you are a consumer, you have legal rights under the Consumer Rights Act 2015 which are not affected by these Terms. Under these rights:
For more information about your consumer rights, please visit www.citizensadvice.org.uk or contact your local Trading Standards office.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Lawful basis: We process your personal data on the basis of contract performance (to provide our Services to you) and legitimate interests (to improve our Services and communicate with you).
Data retention: We retain your personal data for as long as necessary to provide our Services and for 6 years thereafter to comply with legal obligations.
Your rights: Under data protection law, you have rights including the right to access, rectify, erase, restrict processing, data portability, and object to processing. To exercise these rights, please contact us using the details below.
For full details of how we handle your personal data, please refer to our Privacy Policy.
One-time services: Either party may terminate by providing written notice. You will be liable for payment for Services performed up to the date of termination.
Ongoing plans: Either party may terminate a monthly plan by providing 30 days' written notice. Annual plans may be terminated at the end of the annual period with 30 days' notice.
We may terminate or suspend Services immediately if you breach these Terms or fail to make payment when due.
Upon termination, we will provide reasonable assistance to transition the Services, subject to payment of any outstanding fees.
Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemic, government action, or failures of third-party services or infrastructure.
If a dispute arises out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good faith negotiation.
If the dispute cannot be resolved through negotiation within 30 days, either party may propose mediation through a mediator appointed by the Centre for Effective Dispute Resolution (CEDR) or another mutually agreed mediation provider.
Nothing in this clause shall prevent either party from seeking urgent interim relief from the courts where necessary.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that if you are a consumer residing in Scotland, you may also bring proceedings in Scotland, and if you are a consumer residing in Northern Ireland, you may also bring proceedings in Northern Ireland.
Entire agreement: These Terms constitute the entire agreement between you and us regarding the Services and supersede all prior agreements.
Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: No failure or delay by us in exercising any right shall constitute a waiver of that right.
Third party rights: These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.
Amendments: We may update these Terms from time to time. Material changes will be notified to you at least 30 days before they take effect.
Company: LEITWARE Ltd
Email: rowan@leitware.com